Privacy policy

Privacy Policy

Last Updated: 2026 | VELVA

At VELVA, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, Instagram page, or purchase from us.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect:

Personal Information:

  • Name
  • Phone number
  • WhatsApp number

Shipping Information:

  • Address (Governorate, Area, Street, Building, Floor, Apartment)

Order Details:

  • المنتجات المطلوبة
  • المقاس واللون

📌 We only collect information necessary to process your order.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Arrange delivery with shipping companies
  • Communicate with you (order confirmation – shipping updates)
  • Improve our customer experience

3. Sharing Your Information

We do NOT sell or rent your personal data ❌

We only share your data with:

Shipping Companies:

  • Name
  • Address
  • Phone number

📦 وذلك لتوصيل الطلب فقط

4. Payment Information

We do not store any sensitive payment details.

Payments are handled via:

  • Cash on Delivery
  • InstaPay / Vodafone Cash

5. Data Protection

We take appropriate measures to protect your personal data from:

  • Unauthorized access
  • Misuse
  • Loss

6. Your Rights

You have the right to:

  • Request access to your data
  • Request correction of your information
  • Request deletion of your data

To do so, contact us directly.

7. Cookies

If you use our website, it may use cookies to:

  • Improve your browsing experience
  • Understand user behavior

8. Contact Us

If you have any questions about this Privacy Policy:

VELVA
📩 Instagram: Instagram
📞 Phone / WhatsApp: +201015163768