Refund policy

Delivery & Return Policy

Last Updated: 2026 | VELVA

At VELVA, we are committed to delivering your order accurately, safely, and as quickly as possible. Please review our shipping and hygiene-based policy below.

1. Shipping & Delivery

Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped on Fridays or public holidays.

Delivery Time

We deliver across Egypt 🇪🇬

  • Cairo & Giza: 2–3 business days
  • Alexandria & Delta: 3–4 business days
  • Upper Egypt & other governorates: 4–6 business days

⚠️ Delivery times may vary depending on shipping conditions.

Shipping Fees

Shipping cost is calculated based on your location and will be confirmed before order confirmation.

Important Notes

  • Please ensure all address details are correct
  • The customer must be available to receive the order
  • VELVA is not responsible for delays caused by shipping companies

2. Return & Exchange Policy

Due to the nature of our products (lingerie & intimate wear), we follow a strict hygiene policy:

🚫 No returns or exchanges are allowed once the order has been shipped.

All sales are final.

📌 We strongly recommend checking:

  • Size
  • Color
  • Product details

before placing your order.

3. Exceptions (Defective or Wrong Items Only)

We only accept complaints in the following cases:

  • Product is damaged
  • Manufacturing defect
  • Wrong item, size, or color sent by mistake

How to Report an Issue

You must contact us within 48 hours of receiving your order.

Please provide:

  • Order details
  • Description of the issue
  • Clear photos of the product

If approved, we will:

  • Replace the item
    or
  • Refund you (based on the case)

🚚 Without any extra cost

4. Contact Us

For any questions or support:

VELVA
📩 Instagram: Instagram
📞 Phone / WhatsApp: +201015163768